Privacy Policy
At Sunmist (“we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Shipping and Billing Address
- Payment Information (processed securely through third-party payment gateways)
- Order History
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on the Website
- Referring Website
- Cookies and Similar Technologies
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website, products, and services
- Respond to your inquiries
- Prevent fraud and unauthorized transactions
- Comply with applicable legal obligations
- Send promotional communications (only where permitted or with your consent, where required)
3. Cookies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Provide a personalized browsing experience
You may choose to disable cookies through your browser settings. However, some features of the website may not function properly.
4. Payment Security
Payments made on our website are processed through trusted third-party payment service providers. We do not store your debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.
5. Sharing of Information
We do not sell or rent your personal information.
We may share your information with:
- Payment gateway providers
- Shipping and logistics partners
- Technology and website service providers
- Marketing service providers (where applicable)
- Government or regulatory authorities when required by law
These parties are permitted to use your information only for the purposes of providing services to us or complying with legal obligations.
6. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, tax, and accounting requirements
- Resolve disputes
- Enforce our agreements
8. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where legally permissible
- Withdraw consent for marketing communications
- Request information about how your data is processed
To exercise these rights, please contact us using the details below.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated version will be posted on this page with the revised effective date.