Shipping Policy
Thank you for choosing Sunmist. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy before placing an order.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, promotions, or peak seasons, processing times may be slightly longer.
Shipping Timeline
Estimated delivery times are as follows:
- Within Karnataka: 2–4 business days
- Rest of India: 3–7 business days
Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment is completed.
Any free shipping offers will be subject to the terms and conditions specified during the promotion.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email or SMS with your tracking details, allowing you to monitor your shipment.
Delivery
Please ensure that the shipping address and contact details provided during checkout are accurate.
Sunmist is not responsible for delays or failed deliveries resulting from:
- Incorrect or incomplete shipping information
- Customer unavailability at the time of delivery
- Courier service delays
- Natural disasters or other events beyond our reasonable control
Failed Delivery Attempts
If a delivery cannot be completed after multiple attempts by the courier partner, the shipment may be returned to us. Additional shipping charges may apply for reshipping the order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please notify us within 48 hours of delivery by providing:
- Your order number
- Photographs of the product and packaging
- A description of the issue
We will review your request and provide an appropriate resolution in accordance with our policies.
Shipping Coverage
Currently, Sunmist ships across India. International shipping is not available unless otherwise stated on our website.
Contact Us
If you have any questions regarding shipping or your order status, please contact our customer support team using the contact details provided on our website.